TESTIMONIALS

We feel the Charter difference.

Residents at Mallard Cove will give it to you straight: Each day offers something new, but being treated with compassion and quality care is tried and true.

Read testimonials from residents and their loved ones to get a better understanding of how Charter stands out from other senior living communities.

Several years ago my mother had the opportunity to live and share in the experiences of Mallard Cove. She was so proud of all of their resources available to her. My most cherished memories were of her fishing and giggling like a teenager. The staff was exemplary and patient. They never once expressed nor exhibited anything but joy to all of their residents. I associate the words ‘great quality of life’ with Mallard Cove. I continue to refer Mallard Cove as a 5 star ‘state Standard’ in senior living and quality care facility!

– Family Member of Resident

My husband was a resident of Mallard Cove for a year, before peacefully passing away. It broke my heart when told I had to move him into a “home” because he needed more care than I could give. The “home” was soon his HOME! He felt, peaceful, comfortable, and was treated by all as his 2nd family. I live close enough that I was able to visit very often. Sure, there were little bumps in the roads, that were quickly taken care of by discussion with staff. He was loved and cared for in the way our family had hoped! He loved them! Thank you all!

– Family Member of Resident

I gave Mallard Cove 5 stars because I wasn’t able to give them any more. Having to put a parent into a facility is a hard decision to make, but knowing that they are being well taken care of by a staff that truly cares about their residents has made the decision so much easier. The staff treats the residents like they are their own family and they always make sure there are always fun activities to do. They love having fun and making sure all of their residents are having fun as well. I love the nice warm vibe I receive every time I walk through the front door and I am always greeted by smiling faces. It was a very scary time when we realized it was time for my mom to be moved to a home, but Mallard Cove has made the transition very easy. They are always open to answer any of our questions and I am so glad we were able to find them.

– Family Member of Resident

“Mallard Cove is a wonderful place for loved ones to call home. The caring staff makes it feel warm and welcoming from the moment you walk in. They go above and beyond to meet residents’ needs with compassion and speed. There are many enjoyable activities, like crafts, exercise, card games, bingo, and music concerts, and the community is friendly and approachable. My dad is very happy here, which gives our family peace of mind, knowing he’s well cared for by aides, LPNs, therapists, maintenance, and management like Kelli, Sandy, Brooke Chloe, Marie, Mendiola, Michelle, Theresa, Taniesha and both Racheal’s just to name a few. Many many more could be listed. If I didn’t state your name, just know you are all very appreciated! I highly recommend Mallard Cove Assisted Living and give it five stars!”

– Family Member of Resident

“It’s hard to live in New Jersey, with a recently widowed parent living in Cincinnati. While I can’t move to the Midwest to care for Mom, I can rest easy because of the highly personal, supportive environment that Mom lives in at Mallard Cove. The staff truly cares and has done everything imaginable to mitigate the necessary quarantines for COVID-19. While they are very protective of their residents and have put in place sensible measures, they are also increasing the level of communication and responsiveness to decrease the sense of isolation.”

– Family Member of Resident

“Mom and Dad lived happily at Mallard Cove for six years. Now that Dad is gone, Mom is grateful to be able to continue in a place that has become home. She speaks with such affection of the staff, from the nurses like Marie who understand her medical needs completely, to Kennedy and Don who provide meals to her in the safety of her apartment. That feeling of safety means so much to Mom… and me.”

– Family Member of Resident

“Mallard Cove is a clean, friendly, happy place where the staff treat your parents as if they were their own.”

– Family Member of Resident